Brexit impact on online shoppers
Almost one in three Irish consumers has bought online from a UK-based retailer in the past two years – with 29% of consumers having done so more than ten times.
That’s according to research carried out to mark the start of a six-week public awareness campaign, aimed at preparing consumers for the potential impact of Brexit on their rights when they buy online from UK-based retailers.
The survey also found that 40% of consumers who bought online said they have returned items they purchased from a UK retailer.
And 71% of those who had made returns did so because the product did not fit or they changed their minds – the right to return in these circumstances is a right under EU consumer law.
One in four consumers said that, following Brexit, they will buy more from Irish companies either in-store or online
The research was published by the Competition and Consumer Protection Commission, tracking the experiences of consumers in Ireland who buy online from retailers based in the UK.
The CCPC’s research, which was carried out amongst 1,000 adults across the country, found that a significant majority (72%) of Irish consumers had bought online from a company based in the UK in the last two years.
For more, read this week’s Connacht Tribune.
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